Airovine Shipping Policy

Last Updated: August 15, 2026

Who We Are

HC E-Commerce LLC ("Airovine," "we," "us," or "our") operates the website airovine.com (the "Site"). Our priority is to provide a seamless and transparent shipping experience for every customer. Please review the details of our shipping process below.

By placing an order through our Site, you acknowledge that you have read, understood, and agreed to the terms of this Shipping Policy.

Shipping Costs

• Shipping Rates: Shipping costs vary depending on the bundle selected at checkout.

• Free Shipping: Certain bundles may qualify for free shipping. Any applicable shipping charges or free-shipping offers will be clearly displayed at checkout before payment.

• Delivery Countries: We currently ship to:

  • United States

  • United Kingdom

  • Canada

  • Australia

  • New Zealand

• Currency: Any applicable shipping costs will be displayed in the currency available to you at checkout.

By completing your purchase, you agree to the shipping costs displayed at checkout for your selected order.

Order Processing Time

• Processing Time: Orders are typically processed within 1–2 business days, Monday through Friday.

• Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Time (Amsterdam) may begin processing the same business day. Orders placed after this cut-off will begin processing the next business day.

• Non-Processing Days: Orders are not processed on weekends or applicable public holidays.

Delivery Time

Estimated Delivery: Orders typically arrive within 5–8 business days after processing, depending on the destination.

Please note that delivery times are estimates and are not guaranteed. Delivery may take longer due to circumstances outside our control, including carrier delays, weather conditions, customs processing, local postal delays, or other logistical disruptions.

International orders may require additional transit or customs processing time depending on the destination country.

Shipping Process

• Courier Services: We work with trusted shipping and logistics partners to deliver orders safely and efficiently. The carrier used may vary depending on the destination and fulfillment route.

• Tracking Information: Once your order has shipped, you will receive tracking information by email so you can follow the progress of your shipment.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, customs charges, and customs processing fees imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping charge shown at checkout.

Airovine has no control over these charges and cannot predict their amount. Customs regulations and charges vary by country. For guidance regarding potential duties, taxes, or customs fees, please contact your local customs authority before placing your order.

By placing an international order through our Site, you acknowledge and agree that you are responsible for any applicable customs duties, import taxes, customs processing fees, or other charges imposed by your destination country, local authorities, or carriers.

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us at support@airovine.com within 48 hours of delivery. Please include your order number and, where possible, photos of the damaged package or product so we can assist you.

• Lost Orders: If your order appears to have been lost in transit, please contact us. We will investigate the shipment with the carrier and arrange a replacement or another suitable resolution where appropriate.

Acceptance of This Shipping Policy

By placing and completing an order through airovine.com, you confirm that you have reviewed, understood, and agreed to this Shipping Policy.

This includes any applicable shipping charges displayed at checkout, estimated processing and delivery times, international shipping conditions, and responsibility for applicable customs duties, import taxes, customs processing fees, or other charges as described above.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact our support team:

HC E-Commerce LLC
DBA: Airovine
Email: support@airovine.com
Address: 30 North Gould St Ste R, Sheridan, Wyoming 82801, United States
Hours: Monday to Friday, 9:00 AM – 5:00 PM